Question: Recommended computer configuration  

5K Plus/5K XR is recommended to use i5 processor or above, memory 8GB or larger, N card 1070 or above  8K is recommended to use i5 processor or above, memory 8GB or larger, N card 1080Ti or above graphics card. 


Question: How do desktop computers connect properly?

1. Connect the data cable, USB interface, DP interface and power adapter to the right slots.

2. Plug the power adapter into a power socket

3. Connect the data cable and USB connector to the USB 2.0/3.0/3.1 port on your computer

4. Connect the data cable and DP interface to the DP port on the discrete graphics card. Do not connect to the DP port on the motherboard.


Question: Can the USB/DP cable use an extension cord?

You can try to use extension cords made by regular manufacturers, otherwise it may cause unknown usage problems. 


Question: Is the headset compatible with the laptop?

We recommend customers to use the laptot with 1080 graphics card or above and a mini DP interface which customer can use a converter to convert the Mini DP to DP to connect the headset. 


Question: What do the colors of the device LED lights mean?

Green: Normal connection. Red: Failed Connection. Purple: Activate the Parallel Projection Feature. 


Question: Causes and solutions for flashing red, green and blue lights.

Firmware upgrading is failed and please upgrade the firmware again.  Submit a Ticket