Question: Recommended computer configuration
Win10 system and NVIDIA graphics card are recommended
Artisan recommends NVIDIA graphics card GTX 1050Ti or above
5K Plus recommends NVIDIA graphics card GTX 1070 or above
5K XR recommends NVIDIA graphics card GTX 1070 or above
5K Super recommends Nvidia graphics card GTX 1080TI or above
8K Plus recommends Nvidia graphics card RTX 2060 or above
8K X Upscaling mode recommends Nvidia graphics card RTX 2060 or above
8K X Native mode recommends Nvidia graphics card RTX 2080 or above
Question: How do desktop computers connect properly?
1. Connect the data cable, USB interface, DP interface and power adapter to the right slots.
2. Plug the power adapter into a power socket
3. Connect the data cable and USB connector to the USB 2.0/3.0/3.1 port on your computer
4. Connect the data cable and DP interface to the DP port on the discrete graphics card. Do not connect to the DP port on the motherboard.
Question: Can the USB/DP cable use an extension cord?
You can try to use extension cords made by regular manufacturers, otherwise it may cause unknown usage problems. But we don't recommend using extension cords.
Question: Is the headset compatible with the laptop?
We recommend desktop computers as not all Pimax headsets support laptops. For 8KX, we don't recommend laptops especially.
For other headsets, please check this post first: https://support.pimax.com/a/solutions/articles/60000696647?lang=en
Question: What do the colors of the device LED lights mean?
Green: Normal connection.
Red: Failed Connection.
Purple: Activate the Parallel Projection Feature.
Question: Causes and solutions for flashing red, green and blue lights.
Firmware upgrading is failed and please upgrade the firmware again. Submit a Ticket.