Question: Recommended computer configuration  

Win10 system and NVIDIA graphics card are recommended


Artisan recommends NVIDIA graphics card GTX 1050Ti or above

5K Plus recommends NVIDIA graphics card GTX 1070 or above

5K XR recommends NVIDIA graphics card GTX 1070 or above 

5K Super recommends Nvidia graphics card GTX 1080TI or above

8K Plus recommends Nvidia graphics card RTX 2060 or above

8K X Upscaling mode recommends Nvidia graphics card RTX 2060 or above

8K X Native mode recommends Nvidia graphics card RTX 2080 or above 


Question: How do desktop computers connect properly?

1. Connect the data cable, USB interface, DP interface and power adapter to the right slots.

2. Plug the power adapter into a power socket

3. Connect the data cable and USB connector to the USB 2.0/3.0/3.1 port on your computer

4. Connect the data cable and DP interface to the DP port on the discrete graphics card. Do not connect to the DP port on the motherboard.


Question: Can the USB/DP cable use an extension cord?

You can try to use extension cords made by regular manufacturers, otherwise it may cause unknown usage problems. But we don't recommend using extension cords.


Question: Is the headset compatible with the laptop?

We recommend customers to use the laptot with 1080 graphics card or above and a mini DP interface which customer can use a converter to convert the Mini DP to DP to connect the headset. 


Question: What do the colors of the device LED lights mean?

Green: Normal connection. 

Red: Failed Connection. 

Purple: Activate the Parallel Projection Feature. 


Question: Causes and solutions for flashing red, green and blue lights.

Firmware upgrading is failed and please upgrade the firmware again.  Submit a Ticket.