Tracking NO. doesn't work/Package "on hold"
Created by: Emily Wang
Modified on: Fri, 5 Jun, 2020 at 1:45 PM
Note:This is just for orders purchased from Pimax Store
If you get the tracking No. for order,but can't track it on the website. Don't worry.
Just 2-3 days later, try it again. Due to many orders need to handle every day in the warehouse, the update may be a delay.If you try it again a few days later, it still doesn't work. Just contact us:
If your package tracking shows "on hold", don't worry. Due to COV-19, many flights have been reduced and logistics are down，we will do anything we can to push it out. If it is released, the tracking will go on.
Thanks for your support and patience.
Pimax Service Team
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