1.Different channels for base stations:

Please ensure you have set different channels for each base station.

    VIVE 1.0: 

    - If there is only one base station in your hands, please set as channel b

    - If two base stations in your hands, please set one is channel b, set the another one is channel c

    Steamvr 2.0 / Index: 

   - You could set 16 different channels for VIVE 2.0 or Index base station.


For base station channel, you could poke the hole on the back of base station to change them as separate channel.

 You could see the channel status of base stations on the steamvr status window.



2.Pitool setting:

Please ensure you have chosen the item " lighthouse " in Pitool setting as below.


If you do not have base station, you could choose 9-Axis for seated mode games.


3. Position of base station

Please keep the distance is more than 1.5m between the headset and base station when you are playing the game, or the tracking will be lost. Please also ensure that the height of the base station is about 2m.



4. Delete configuration files

When you find the headset is not tracking, please try to :

delete the contents of 

C:\ProgramData\pimax\runtime\config\lighthouse (don’t worry - they’ll be

 recreated automatically when restarting the service in the next steps)

Click  "restart service" on the Pitool as below:



Please see whether the headset is tracking now or not.


5. Technical support from Valve:

For base station and controller issue, you could leave the steamvr logs and look for the support from Valve Steam as below,their techs could take an in depth look:

https://help.steampowered.com/en/wizard/HelpWithValveIndex

If they think it is their HW issue, we will arrange the replacement for you.