Dear backers,


Thanks for your trust and support first.


1. According to Pimax Now announcement, some backers don't want to wait anymore, and would like a  refund of the Pimax controller or 10m cable, you can request it after 31th, Aug.We will start processing the refund since that time. You can also exchange the item to a credit that can be used on the Pimax Store.


if the controller is in full package, the amount is 150$.

If you paid the extra money to buy the controller, the amount is you paid actually.



2. We will start to ship the Stretch Goal since the end of Aug. if you didn't get the tracking No. until 31th, Oct. You can ask a refund 150$ for the full Stretch Goal.


Pimax won't stop innovating, and we want to make it a better VR experience for everyone.


Thanks for Pimax backers again.


Pimax Service Team