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Question: Fault detection 10500, 105XX 1. The LED light is off, check if the HMD power adapter is plugged in (if the headset is powered by a power a...
Thu, 23 Sep, 2021 at 2:58 PM
Question: Recommended computer configuration Win10 system and NVIDIA graphics card are recommended Artisan recommends NVIDIA graphics card GTX 1050Ti...
Mon, 14 Feb, 2022 at 4:30 PM
Installation and user guide 1) Connect your headset to your computer Click Guide on Pitool and follow the instructions to connect the headset. Co...
Sat, 14 May, 2022 at 9:30 AM
1. Connection Status Guide: Guide users to connect the headset with USB/DP cable, and guide users to use room settings and pairing the controller. ...
Sat, 23 Jan, 2021 at 5:12 PM
Question: How to upgrade P2 firmware (Normal Upgrade) 1. Confirm that the Pitool is connected normally and the LED indicator light is red or gree...
Thu, 9 Dec, 2021 at 9:39 AM
Solution for failure upgrade to latest firmware on new Pitool (blinking led), as Pimax STM Device DFU misrecognized as Guillemot STM DFU Device. Recen...
Sat, 23 Jan, 2021 at 4:52 PM
Question: How to use the HMD without a base station？ If you do not have a base station used for positioning, please uncheck the Lighthouse Positioning sol...
Sun, 31 Jul, 2022 at 5:50 PM
1. How to set up base stations (Vive 1.0): https://d2y5sgsy8bbmb8.cloudfront.net/v2/c01d5723-232b-5112-8ebe-6a140dde8e3b/ShortForm-Generic-480p-16-9-14091...
Tue, 17 Aug, 2021 at 3:30 PM
Please try below solution when there is an error code 208 for Steam VR : 1. Open SteamVR Settings and choose MANAGE ADD-ONS 2. Turn on Pimax and Gamep...
Fri, 5 Mar, 2021 at 4:28 PM
Save logs After you have reproduced the issue, please save the logs for us to check what kind of the issue you have met as below:
Tue, 23 Jun, 2020 at 2:18 PM