1. Please make sure you have connected the headset successfully by Pitool with DP/USB cable/Power adapter. 

2. Launch USB Device Tree Viewer.exe(Green means newly added USD port)

https://drive.google.com/file/d/1wWSxE4QTcAnBBorcyBpRGaPOIf2WxzWF/view?usp=sharing 

3. Choose and click one of the USB Composite Devices:


4. Please confirm the device id you selected is 0483 0101, because our headset's USB id is 0483 0101, or you could change it to another one to have a try.


5. Please Find the string for USB110/200/300, If the value of USB200 is 1, it means the HMD is OK for hand tracking (see below screenshot), or it could not support the hand tracking module.