Pimax Support

Crystal Super FAQ 3

• How to set up your Crystal Super
• How to install DMAS headphones
• How to install the Comfort Top Strap

Crystal Light FAQ 17

• Crystal Light User Guide
• How to setup your Crystal Light
• Troubleshooting - Connection Issues
• Troubleshooting - Screen off Issue
• Tracking issue guide

View all 17

OG Crystal FAQ 28

• How to setup your Crystal
• Crystal Quick Guide
• Pimax Headset Connectivity Troubleshooting
• Crystal Eye-Tracking Troubleshooting Steps
• How to replace the battery on the Pimax Crystal

View all 28

Portal FAQ 10

• Pimax Portal Quick Guide
• Button mapping on the Pimax Portal
• 4K screen in your hands: Cloud gaming with the Pimax Portal (Xbox)
• How to eject the TF card tray
• Can Portal play Black Myth: Wukong?

View all 10

5K&8K FAQ 28

• System Requirements for Pimax HMDs
• Troubleshooting (Error Code) And Solutions
• Pitool Operation Manual
• Failure Upgrade (blinking led)
• Tracking Issue Related

View all 28

Submit a Ticket 1

• Submit a Ticket

Call Center 0

Your Pimax account 0

My account 1

• I have paid for the order,but can't see orders in my account

refund 0

Shipping FAQs 3

• Sword Controller Notifications
• FedEx need 5106 form?
• Customs Duties and VAT Advisory

New Arrival 4

• Pimax Launches 5K Super with Refresh Rate Reaching 180Hz —Now in Stock!
• Eye Tracking Module
• When will the Artisan restock?
• The thin foam (11mm) for comfort kit has been available now!

Gifts 1

• ​ How to redeem the Half-Life:Alyx into your Steam library.

Coupons 2

• eye-tracking code for backer
• 100$ downgrade coupon for backer

Privacy policy 0

Opt-out policy 0