Pimax Support

Crystal FAQ 27

• How to setup your Crystal
• Crystal Quick Guide
• The Crystal Lighthouse Faceplate quick guide
• Pimax Headset Connectivity Troubleshooting
• Crystal Eye-Tracking Troubleshooting Steps

View all 27

Portal FAQ 3

• Button mapping on the Pimax Portal
• 4K screen in your hands: Cloud gaming with the Pimax Portal (Xbox)
• How to eject the TF card tray

8KX FAQ 29

• System Requirements for Pimax HMDs
• Troubleshooting (Error Code) And Solutions
• Pitool Operation Manual
• Failure Upgrade (blinking led)
• Tracking Related

View all 29

Getting Started-8KX/5KS/5K XR/ARTISIAN/5K PLUS 5

• Getting Started
• PiTool Settings
• Base Station Setting
• USB 3.0 Eye Tracking Module Setup
• Missing DX item and VC item

Cable Extension/Replace 2

• Cable Extension
• Replace cable

Using a PC Laptop 1

• Using a PC Laptop

Comfort is Important 2

• Comfort is Important
• Replace comfort kit

Game Launcher 1

• Game Launcher

Enter to DFU mode manually 2

• Without Power Adapter (for 8KX, 5K Super etc.)
• With Power Adapter (for 5K Plus, 8K Plus etc.)

Firmware 3

• NOT FOR 8KX
• SAVE
• DFU Upgrade

Submit a Ticket 1

• Submit a Ticket

Call Center 0

Your Pimax account 0

My account 1

• I have paid for the order,but can't see orders in my account

refund 0

Shipping FAQs 3

• Sword Controller Notifications
• FedEx need 5106 form?
• Customs Duties and VAT Advisory

New Arrival 4

• Pimax Launches 5K Super with Refresh Rate Reaching 180Hz —Now in Stock!
• Eye Tracking Module
• When will the Artisan restock?
• The thin foam (11mm) for comfort kit has been available now!

Gifts 1

• ​ How to redeem the Half-Life:Alyx into your Steam library.

Coupons 2

• eye-tracking code for backer
• 100$ downgrade coupon for backer

Privacy policy 0

Opt-out policy 0