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Knowledge base
Setup Your Pimax HMD
FAQ
33
Computer Configuration And Environment
Troubleshooting (Error Code) And Solutions
Pimax Setup
Pitool Manual
Firmware Related
View all 33
Getting Started
4
Getting Started
Base Station Setting
USB 3.0 Eye Tracking Module Setup
Missing DX item and VC item
PiTool Settings
1
PiTool Settings
Cable Extension/Replace
2
Cable Extension
Replace cable
Using a PC Laptop
1
Using a PC Laptop
Comfort is Important
2
Comfort is Important
Replace comfort kit
Game Launcher
1
Game Launcher
Enter to DFU mode manually
2
Without Power Adapter (for 8KX, 5K Super etc.)
With Power Adapter (for 5K Plus, 8K Plus etc.)
Firmware
3
NOT FOR 8KX
SAVE
DFU Upgrade
Contact Us
Submit a Ticket
1
Submit a Ticket
Call Center
1
Call service
Orders and refunds
refund
1
refund of Pimax contrller/10m cable/Stretch Goal(for Kickstarter backer)
Shipment and New Arrival
Shipping FAQs
3
Sword Controller Notifications
FedEx need 5106 form?
Customs Duties and VAT Advisory
New Arrival
4
Pimax Launches 5K Super with Refresh Rate Reaching 180Hz —Now in Stock!
Eye Tracking Module
When will the Artisan restock?
The thin foam (11mm) for comfort kit has been available now!
Gifts and coupons
Gifts
1
How to redeem the Half-Life:Alyx into your Steam library.
Coupons
2
eye-tracking code for backer
100$ downgrade coupon for backer