Pimax Support
English
English
Chinese
Chinese (Traditional)
Welcome
Login
Sign up
Home
Solutions
Check Old Ticket Status
Pimax Store
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
Setup Your Pimax HMD
FAQ
14
Computer Configuration And Environment
Troubleshooting And Solutions
Pimax Setup
Pitool Manual
Firmware Related
See all 14 articles
Getting Started
5
Getting Started
Base Station Setting
IPD Setting
USB 3.0 Eye Tracking Module Setup
Missing DX item and VC item
PiTool Settings
1
PiTool Settings
Cable Extension/Replace
2
Cable Extension
Replace cable
Using a PC Laptop
1
Using a PC Laptop
Comfort is Important
2
Comfort is Important
Replace comfort kit
Game Launcher
1
Game Launcher
Enter to DFU mode manually
2
Without Power Adapter (for 8KX, 5K Super etc.)
With Power Adapter (for 5K Plus, 8K Plus etc.)
Firmware
4
NOT FOR 8KX
FOR 8KX
SAVE
DFU Upgrade
Contact us
Submit a Ticket
1
Submit a Ticket
Call Center
1
Call service
Your Pimax account
0
Orders and refunds
My account
3
can't login in/order missing
8KX shipping address confirm-for Order#SO
8KX address confirm-for order# starts with P
refund
1
refund of Pimax contrller/10m cable/Stretch Goal(for Kickstarter backer)
Shipment and New Arrival
Shipping FAQs
9
Pimax NOW Summary-8KX/handmotion/Eye Tracking /MAS/Stretch Goal
Tracking NO. doesn't work/Package "on hold"
Pimax 8k Plus Shipping
backer information confirm
FedEx need 5106 form?
See all 9 articles
New Arrival
4
Pimax Launches 5K Super with Refresh Rate Reaching 180Hz —Now in Stock!
Eye Tracking Module
When will the Artisan restock?
The thin foam (11mm) for comfort kit has been available now!
Gifts and coupons
Gifts
1
How to redeem the Half-Life:Alyx into your Steam library.
Coupons
2
eye-tracking code for backer
100$ downgrade coupon for backer
Information collected
Privacy policy
0
Opt-out policy
0