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Knowledge base
Setup Your Pimax HMD
Crystal FAQ
24
AMA July 7 – Questions & Answers about the Pimax Crystal
Pimax Crystal unboxing
How to replace the battery on the Pimax Crystal
How to set IPD with the Pimax Crystal
How to replace the lenses on the Pimax Crystal
See all 24 articles
Portal FAQ
2
Button mapping on the Pimax Portal
4K screen in your hands: Cloud gaming with the Pimax Portal (Xbox)
8KX FAQ
29
System Requirements for Pimax HMDs
Troubleshooting (Error Code) And Solutions
Pitool Operation Manual
Failure Upgrade (blinking led)
Tracking Related
See all 29 articles
Getting Started-8KX/5KS/5K XR/ARTISIAN/5K PLUS
5
Getting Started
PiTool Settings
Base Station Setting
USB 3.0 Eye Tracking Module Setup
Missing DX item and VC item
Cable Extension/Replace
2
Cable Extension
Replace cable
Using a PC Laptop
1
Using a PC Laptop
Comfort is Important
2
Comfort is Important
Replace comfort kit
Game Launcher
1
Game Launcher
Enter to DFU mode manually
2
Without Power Adapter (for 8KX, 5K Super etc.)
With Power Adapter (for 5K Plus, 8K Plus etc.)
Firmware
3
NOT FOR 8KX
SAVE
DFU Upgrade
Contact Us
Submit a Ticket
1
Submit a Ticket
Call Center
0
Your Pimax account
0
Orders and refunds
My account
1
I have paid for the order,but can't see orders in my account
refund
0
Shipment and New Arrival
Shipping FAQs
3
Sword Controller Notifications
FedEx need 5106 form?
Customs Duties and VAT Advisory
New Arrival
4
Pimax Launches 5K Super with Refresh Rate Reaching 180Hz —Now in Stock!
Eye Tracking Module
When will the Artisan restock?
The thin foam (11mm) for comfort kit has been available now!
Gifts and coupons
Gifts
1
How to redeem the Half-Life:Alyx into your Steam library.
Coupons
2
eye-tracking code for backer
100$ downgrade coupon for backer
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Privacy policy
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Opt-out policy
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