Pimax Support

Crystal FAQs 19

• What are the minimum graphics card requirements for Pimax Crystal?
• Can Crystal participate in the 12K trade in program?
• The difference between Pimax Crystal and Pimax 12K
• Difference between Pimax Crystal and Pimax 8KX
• What games can be played in the stanalone mode of Pimax Crystal?

See all 19 articles

Portal FAQs 2

• Button mapping on the Pimax Portal
• 4K screen in your hands: Cloud gaming with the Pimax Portal (Xbox)

FAQ 29

• System Requirements for Pimax HMDs
• Troubleshooting (Error Code) And Solutions
• Pitool Operation Manual
• Failure Upgrade (blinking led)
• Tracking Related

See all 29 articles

Getting Started 5

• Getting Started
• PiTool Settings
• Base Station Setting
• USB 3.0 Eye Tracking Module Setup
• Missing DX item and VC item

Cable Extension/Replace 2

• Cable Extension
• Replace cable

Using a PC Laptop 1

• Using a PC Laptop

Comfort is Important 2

• Comfort is Important
• Replace comfort kit

Game Launcher 1

• Game Launcher

Enter to DFU mode manually 2

• Without Power Adapter (for 8KX, 5K Super etc.)
• With Power Adapter (for 5K Plus, 8K Plus etc.)

Firmware 3

• NOT FOR 8KX
• SAVE
• DFU Upgrade

Submit a Ticket 1

• Submit a Ticket

Call Center 1

• Call service

Your Pimax account 0

My account 0

refund 1

• refund of Pimax controller/10m cable/Stretch Goal(for Kickstarter backer)

Shipping FAQs 3

• Sword Controller Notifications
• FedEx need 5106 form?
• Customs Duties and VAT Advisory

New Arrival 4

• Pimax Launches 5K Super with Refresh Rate Reaching 180Hz —Now in Stock!
• Eye Tracking Module
• When will the Artisan restock?
• The thin foam (11mm) for comfort kit has been available now!

Gifts 1

• ​ How to redeem the Half-Life:Alyx into your Steam library.

Coupons 2

• eye-tracking code for backer
• 100$ downgrade coupon for backer

Privacy policy 0

Opt-out policy 0