Pimax Support

FAQ 33

• Computer Configuration And Environment
• Troubleshooting (Error Code) And Solutions
• Pimax Setup
• Pitool Manual
• Firmware Related

See all 33 articles

Getting Started 4

• Getting Started
• Base Station Setting
• USB 3.0 Eye Tracking Module Setup
• Missing DX item and VC item

PiTool Settings 1

• PiTool Settings

Cable Extension/Replace 2

• Cable Extension
• Replace cable

Using a PC Laptop 1

• Using a PC Laptop

Comfort is Important 2

• Comfort is Important
• Replace comfort kit

Game Launcher 1

• Game Launcher

Enter to DFU mode manually 2

• Without Power Adapter (for 8KX, 5K Super etc.)
• With Power Adapter (for 5K Plus, 8K Plus etc.)

Firmware 3

• NOT FOR 8KX
• SAVE
• DFU Upgrade

Submit a Ticket 1

• Submit a Ticket

Call Center 1

• Call service

refund 1

• refund of Pimax contrller/10m cable/Stretch Goal(for Kickstarter backer)

Shipping FAQs 3

• Sword Controller Notifications
• FedEx need 5106 form?
• Customs Duties and VAT Advisory

New Arrival 4

• Pimax Launches 5K Super with Refresh Rate Reaching 180Hz —Now in Stock!
• Eye Tracking Module
• When will the Artisan restock?
• The thin foam (11mm) for comfort kit has been available now!

Gifts 1

• ​ How to redeem the Half-Life:Alyx into your Steam library.

Coupons 2

• eye-tracking code for backer
• 100$ downgrade coupon for backer