Pimax Support

1. How to check the error code from Pimax Play?

Open Pimax Play interface, click the blue icon after "Disconnect" by mouse.

2. Error code 105XX

a. Error code 10500

Cause: USB not recognized when connecting the headset to the computer

Solution:

· Please make sure that the USB head of the DP cable is connected to a USB port on the PC with a speed higher than USB3.0

· For laptops, please make sure that the computer interface supports direct connection to the independent graphics card and the adapter used supports DP1.4

· Please make sure that the DP cable on the head display is plugged in tightly and not dislocated (as shown below)

b. Error code 10517

c. Error code 10518

Solution: Delete the directory (%programdata%\pimax\slam) and restart the service

3. Error code 106XX

a. Error code 10600

Cause: Graphics card DP is not recognized

Solution:

· Please make sure that the DP port of the data cable is connected to the DP port of the independent graphics card

· Please make sure that the DP cable on the head display is plugged in tightly and not dislocated (as shown below)

Cause: The helmet DP port is connected to the integrated graphics card/the graphics card does not support direct connection mode/the graphics card driver is too old

(The Type-C port on the laptop does not support graphics card signal transmission)

Solution:

· Plug the helmet display device into the independent graphics card

· Replace the graphics card driver

· Check the graphics card model and confirm whether it is lower than the minimum graphics card requirement

·  For laptops, please contact the merchant to confirm whether the Type-C interface supports direct output of the graphics 

b. Error code 10932

Cause: Graphics card or DP cable problem/Dual graphics cards cannot be connected

Solution:

· Re-plug the DP cable

· Perform a clean installation from the GPU driver

· Dual graphics cards require the headset DP cable and the monitor cable to be connected to the same graphics card

c. Error code 10933

Cause: The device has been used

Solution:

· Replug the DP port

· Switch the DP port or restart the computer

d. Error code 10934

Cause: Integrated/core graphics card detected

Solution: Disable the integrated/core graphics card from BIOS setting, not from the device manager.

e. Error code 10935/10936

Cause: Exceeding the graphics card bandwidth

Solution:

· Remove extra display devices

· Reduce display resolution and refresh rate

4. Error code 20XXX

a. Error code 20000

Solution:

· Re-plug the USB

· If it is a problem with the operating system USB driver, you can try to uninstall the driver and download the driver from the motherboard official website.

b. Error code 20100

Cause: Pimax Play file installation error

Solution: Reinstall the Pimax Play 

c. Error code 20300/20400

Cause: Headset device acquisition failed

Solution: Restart the client and reinstall the client

d. Error code 20800

Cause: VR service connection failed

Solution: Restart the service

e. Error code 29001

Cause of failure: Pimax Play internal data communication is abnormal

Solution: Restart the service

5. Error code 30XXX

a. Error code 30000

c. Error code 30202/30204

Cause: Pimax Play and headset communication abnormality

Solution: Please wait. If the waiting time is too long, please restart the headset and restart the service.

d. Error code 30205

Cause: Communication between Pimax Play and the headset timed out

Solution: Restart the computer or reinstall the Pimax Play