Tracking lag/latency/jitter/image jumps, etc.
1. Processor related
To ensure optimal performance and stability with the Crystal Light, we generally recommend a processor with a higher computational capacity based on its technical requirements. This adjustment would help fully leverage the system's capabilities and prevent similar performance constraints in the future.
PC Requirements for the Pimax Crystal Light
2. USB port
Please make sure that the USB head of the DP cable is connected to a USB port on the PC with a USB3.0.
3. Room Lighting frequency
Known issues: The indoor lighting rate will affect the positioning of the jitter and other issues. We need to try switching different lighting rates to confirm stability.
4. Room surroundings
Individual room use environments and light, mirrors, and other reflective objects will have an impact on the positioning, if possible, please provide a picture or video of the individual's surroundings, to facilitate the technician to quickly locate the problem.
5. Logs
If the above solutions do not solve your problem, please provide a picture or video of the problem along with the logs.
How to export a log from Pimax Play