A: First identify how the crash presents itself, then follow the corresponding steps.

Types of symptoms

  1. Game closes, headset stays connected: The game image switches directly back to the Pimax Play Home screen, and Pimax Play still shows the headset as connected.

  2. Game closes, headset disconnects: The screen goes black, Pimax Play shows the headset as disconnected, and it reconnects after a while, showing Home.

  3. The entire system crashes or freezes.

Troubleshooting steps

  1. Use DDU to perform a clean graphics driver installation: This method is relatively effective for system crashes and freezes.
    DDU Usage Guide
    YouTube: https://youtu.be/tKVdxgVzC0k
    DDU Download Link: https://www.wagnardsoft.com/display-driver-uninstaller-ddu

  2. Switch the OpenXR Runtime:

    1. In the OpenXR Runtime settings, try using Pimax OpenXR;

    2. If the game was downloaded from Steam, try switching to the SteamVR Runtime: open SteamVR, click Settings, and change the Runtime in the OpenXR-related settings.