A: This issue manifests as unwanted noise such as background noise or electrical hum in the microphone audio input, affecting the quality of in-game calls, recordings, and other uses. Please troubleshoot in the following steps:

  1. Physical connection check: Ensure that the Pimax device and microphone are correctly and firmly connected to the computer; try switching to a USB 3.0 or higher port, prioritizing native ports on the computer's motherboard, and avoiding front-panel ports or USB hubs to reduce signal interference.

  2. System audio settings adjustment: Go to Windows "Settings" > "Sound," switch to the "Recording" tab, locate the Pimax microphone device, click "Properties," and try disabling sound enhancement effects that may cause static noise.

  3. Audio enhancement settings optimization: In the "Recording" tab, right-click the Pimax microphone and select "Properties," go to the "Enhancements" tab, disable all audio enhancement features, or fine-tune the settings to reduce static interference.

  4. Static noise recording test: Use recording software to record a segment of audio through the Pimax microphone and save it, keeping the static noise sample for subsequent troubleshooting or after-sales feedback.

  5. Connection and settings calibration: After completing the above troubleshooting, retest the microphone recording effect to confirm whether the static noise has been reduced or eliminated; if static noise remains, recheck the USB port connection and repeat the audio settings optimization.

  6. Further handling: If the issue remains unresolved, please describe the fault symptoms and the troubleshooting operations you have performed in detail, and provide the recorded static noise audio sample to the technical support team so they can evaluate the issue and provide further solutions.