A: Please troubleshoot as follows:

  1. Check controller button condition: Confirm whether each button works normally. When pressing the buttons, check for physical feedback (such as spring-back or vibration) to make a preliminary judgment on whether the buttons are physically damaged.

  2. Check button binding settings: Check the controller button bindings in the game and related control software (such as SteamVR) to confirm whether they have been modified or left unbound.

  3. Test the controller connection: Confirm the controllers are successfully connected to the headset/PC, restart the controllers and headset, and check for abnormal button signal transmission caused by an unstable connection.

  4. Test controller button functionality: After connecting the controllers, open SteamVR Settings, click "Controllers," and enter the controller test page. Press each controller button. If the corresponding button shows feedback on the test page, the button itself is working normally.

  5. Check and restore button bindings: Check whether the controller button bindings have been modified, and enter the corresponding settings page to confirm the binding status. If there is a binding issue, restore the default bindings or reassign the functions of the corresponding buttons to ensure buttons are correctly associated with commands.

  6. Troubleshoot connection and hardware issues:

  • If there is no button feedback on the controller test page, the button is most likely physically damaged. Try restarting the controller or replacing the battery and test again. If there is still no response, provide the relevant information for further hardware troubleshooting.

  • If the bindings are normal but the buttons do not work, restart the Pimax Play client, SteamVR, and the headset to ensure a stable connection and rule out signal transmission issues.

  1. Additional optimization: Update the Pimax Play client, headset firmware, and SteamVR to the latest versions to rule out button binding or signal transmission issues caused by version incompatibility.