A: Please troubleshoot based on the specific situation:

Case 1: The device does not appear under "My Devices"

  • Make sure you are logged in to the correct Pimax Play account that is bound to the headset, and that the network is stable.

  • Turn off VPN / proxy / network accelerators, then fully restart Pimax Play.

  • Check whether the device is already bound to another account. If so, log in to the account with Pimax Play 2.0 or later to unbind it (Account Center → My Devices).

Case 2: No verification code received when creating an account

  • Check your email's Spam / Promotions / Other folders—the the verification code may have been filtered there.

  • If your current email provider cannot receive our emails, try registering with a commonly used email service (Gmail, Outlook).

  • If you have requested the verification code multiple times in a short period, wait 10–15 minutes before trying again (rate-limit protection).

Case 3: "Account or password incorrect" when logging in to Pimax Play

  • Confirm the account email is spelled correctly (watch for leading or trailing spaces).

  • Reset your password via "Forgot Password" on the login page and try again.

  • If the error persists, provide your registered email and a screenshot of the error message, and contact Pimax Customer Support to check your account status.