1. PHYSICAL CONNECTION
Please make sure you have both LCD monitor and Pimax headset connected.
Pimax headset could not work without LCD monitor.
Please make sure you have connected USB/DP cable with PC, and plug the power adapter accordingly.
DP cable is inserted to the independent display card tightly.
Red indicates that a connection problem is found. The DP port is not plugged in or the power adapter is not connected.
Green means the headset is connected.
Purple means "parallel projections" is turned on.
Blinking means DFU mode is on.
You'd better install Win10 Pro as your operating system. It is quite compatible with SteamVR and Pitool.
2. GRAPHIC CARD DRIVER
Please make sure you have installed the latest GPU driver, or the headset will be disconnected and display a 10600 error.
3. PITOOL INSTALLATION
When installing Pitool, ensure that all security and antivirus software is turned off or disabled.If you forget to do it, you could re-install Pitool again to make sure all the files have been installed.
4. PITOOL ERROR CODE
Please check the error code for disconnection:
10500 means USB connection fails, please try to re-plug it or try another USB port.
10600 means DP connection fails, please re-plug it or try another DP port.
5. PC DIAGNOSE
Please go to Device settings -> General -> start diagnosis to check whether everything is OK , or follow the instruction to fix it.
If you find "missing DX component", please download and install as below:
DX item download link： https://drive.google.com/file/d/1PDshnwjwzmNf3enaHOLJirHmN-12y3AS/view?usp=sharing
VC item download link： https://drive.google.com/file/d/1CwUNyzUrS12kj5I0OgP7uD25vACPwET9/view?usp=sharing
If the DX project does not exist after installation, please download the fix software: