FAQ

Computer configuration and environment
Question: Recommended computer configuration   5K Plus/5K XR is recommended to use i5 processor or above, memory 8GB or larger, N card 1070 or above  8K is...
Tue, 21 Apr, 2020 at 5:36 PM
Firmware Related
Question: How to upgrade P2 firmware (Normal Upgrade)        1. Confirm that the Pitool is connected normally and the LED indicator light is green.    ...
Tue, 23 Jun, 2020 at 2:31 PM
Troubleshooting And Solutions
Question: Fault detection 10500, 105XX        1. The LED light is off, check if the HMD power adapter is plugged in       2. The LED light is red, check w...
Tue, 21 Apr, 2020 at 5:37 PM
Positioning Related
Question: How to use the HMD without a base station?  If you do not have a base station used for positioning, please uncheck the Lighthouse Positioning sol...
Tue, 21 Apr, 2020 at 5:35 PM
Pimax Setup
How to setup pimax and get started quickly, please check below link: https://www.pimax.com/pages/p2-setup
Thu, 18 Jun, 2020 at 11:57 AM
Log Related
Save logs After you have reproduced the issue, please save the logs for us to check what kind of the issue you have met as below:
Tue, 23 Jun, 2020 at 2:18 PM
Tracking issue related
1.Different channels for base stations: Please ensure you have set different channels for each base station.     VIVE 1.0:      - If there is only one b...
Tue, 23 Jun, 2020 at 2:38 PM
Connection Issue Related
1. Physical connection: Please make sure you have both LCD monitor and Pimax headset connected. Pimax headset could not work without LCD monitor. Ple...
Tue, 23 Jun, 2020 at 2:37 PM
eye tracking guide
https://drive.google.com/file/d/1YR_P8RQ7g1x1ZMmJnQDbMXpLoS1-q3oz/view?usp=sharing
Sat, 18 Jul, 2020 at 2:44 PM