FAQ

Computer Configuration And Environment
Question: Recommended computer configuration   Win10 system and NVIDIA graphics card are recommended Artisan recommends NVIDIA graphics card GTX 1050Ti...
Thu, 28 Jan, 2021 at 12:05 PM
Troubleshooting And Solutions
Question: Fault detection 10500, 105XX        1. The LED light is off, check if the HMD power adapter is plugged in       2. The LED light is red, check w...
Tue, 21 Apr, 2020 at 5:37 PM
Pimax Setup
Installation and user guide 1) Connect your headset to your computer Connect the data cable USB interface, DP interface and power adapter to the corres...
Sat, 23 Jan, 2021 at 5:10 PM
Pitool Manual
  1. Connection Status Guide: Guide users to connect the headset with USB/DP cable, and guide users to use room settings and pairing the controller. ...
Sat, 23 Jan, 2021 at 5:12 PM
Firmware Related
Question: How to upgrade P2 firmware (Normal Upgrade)        1. Confirm that the Pitool is connected normally and the LED indicator light is red or gree...
Sat, 23 Jan, 2021 at 4:58 PM
Failure Upgrade (blinking led)
Solution for failure upgrade to latest firmware on new Pitool (blinking led), as Pimax STM Device DFU misrecognized as Guillemot STM DFU Device. Recen...
Sat, 23 Jan, 2021 at 4:52 PM
Positioning Related
Question: How to use the HMD without a base station?  If you do not have a base station used for positioning, please uncheck the Lighthouse Positioning sol...
Tue, 21 Apr, 2020 at 5:35 PM
Tracking Issue Related
1.Different channels for base stations: Please ensure you have set different channels for each base station.     VIVE 1.0:      - If there is only one b...
Sat, 23 Jan, 2021 at 4:51 PM
About Steam VR
When Steam VR error code 208: Choose MANAGE ADD-ONS: Open Pimax and Gamepad Support: Finally,Restart Steam VR: P.S:   If the settings canno...
Thu, 28 Jan, 2021 at 11:06 AM
Log Related
Save logs After you have reproduced the issue, please save the logs for us to check what kind of the issue you have met as below:
Tue, 23 Jun, 2020 at 2:18 PM