FAQ

Computer Configuration And Environment
Question: Recommended computer configuration   Win10 system and NVIDIA graphics card are recommended Artisan recommends NVIDIA graphics card GTX 1050Ti...
Mon, 23 Aug, 2021 at 3:23 PM
Troubleshooting (Error Code) And Solutions
Question: Fault detection 10500, 105XX        1. The LED light is off, check if the HMD power adapter is plugged in (if the headset is powered by a power a...
Thu, 23 Sep, 2021 at 2:58 PM
Pimax Setup
Installation and user guide 1) Connect your headset to your computer  Click Guide on Pitool and follow the instructions to connect the headset.  Connec...
Mon, 27 Sep, 2021 at 3:43 PM
Pitool Manual
  1. Connection Status Guide: Guide users to connect the headset with USB/DP cable, and guide users to use room settings and pairing the controller. ...
Sat, 23 Jan, 2021 at 5:12 PM
Firmware Related
Question: How to upgrade P2 firmware (Normal Upgrade)        1. Confirm that the Pitool is connected normally and the LED indicator light is red or gree...
Sat, 23 Jan, 2021 at 4:58 PM
Failure Upgrade (blinking led)
Solution for failure upgrade to latest firmware on new Pitool (blinking led), as Pimax STM Device DFU misrecognized as Guillemot STM DFU Device. Recen...
Sat, 23 Jan, 2021 at 4:52 PM
Trackinging Related
Question: How to use the HMD without a base station?  If you do not have a base station used for positioning, please uncheck the Lighthouse Positioning sol...
Fri, 20 Aug, 2021 at 2:38 PM
Tracking Issue Related
1. How to set up base stations (Vive 1.0): https://d2y5sgsy8bbmb8.cloudfront.net/v2/c01d5723-232b-5112-8ebe-6a140dde8e3b/ShortForm-Generic-480p-16-9-14091...
Tue, 17 Aug, 2021 at 3:30 PM
About error code 208 for Steam VR
Please try below solution when there is an error code 208 for Steam VR : 1. Open SteamVR Settings and choose MANAGE ADD-ONS 2. Turn on Pimax and Gamep...
Fri, 5 Mar, 2021 at 4:28 PM
Log Related
Save logs After you have reproduced the issue, please save the logs for us to check what kind of the issue you have met as below:
Tue, 23 Jun, 2020 at 2:18 PM