Description: After connecting the headset, the computer becomes severely sluggish, the mouse freezes, the screen locks up, or the system automatically restarts.
Solution:
Please try the following steps in order:
1. Reduce the Number of Connected Displays

  • If you are using multiple monitors, first disconnect any extra displays. We recommend connecting no more than 2 displays (including the headset) to avoid overloading the GPU's bandwidth.

2. Lower Display Load

  • If you are using a high‑resolution or high‑refresh‑rate monitor, temporarily lower its resolution and refresh rate.

3. Perform a Deep Clean and Reinstall Graphics Drivers

  • Outdated, corrupted, or incompatible graphics drivers are a common cause of system crashes.

  • Visit the official NVIDIA or AMD website and download a driver that matches your graphics card (try different versions, such as the latest release or a certified stable version).

  • Use the DDU (Display Driver Uninstaller) tool to completely remove the current graphics driver before installing the new one.

4. Check Power Supply

  • If you are using a laptop, make sure you are connected to the original power adapter and that power‑saving mode is turned off.

If the issue persists, please contact us via online chat or submit a support ticket for further investigation.