1. Firmware update freezes or crashes

This usually happens when the update gets stuck at 66.7%. Try the following solutions:

Temporary solutions:

  1. During the firmware update, connect only the USB cable, not the DP cable.

  2. Disconnect any extra monitors, keep only one connected, and try updating again.

Root solution: Use DDU to uninstall the graphics driver and reinstall it.

  1. Firmware update fails with an error code

Error code 200: Timeout after sending restart command; device did not disconnect. Solution: Replug USB and retry several times.

Error code 201: Device disconnected after restart command, but no device connection detected. Solution: Replug USB and retry several times.

Error code 297 / 776: DLL error. Solution: Clean install Pimax Play.

Error code 299: Internal error. Solution: Replug USB and retry several times.

Error code 303: Disconnected mid-way. Solution: Firmware issue or unstable USB connection; replug USB and retry several times. If it persists, escalate to an engineer.

Error code 304: Timeout. Solution: Replug USB and retry several times.

Error code 306: Version comparison failed after OTA completion. Solution: Replug USB and retry several times.

Error code 307: Failed to get version at OTA start. Solution: Replug USB and retry several times.

Error code 330: 776 mid-way error. Solution: Replug USB and retry several times.

Error code 400+: Firmware returned error; requires engineer analysis. Specific codes: 0 Default error; 1 Success; 2 Process sequence error; 3 Flash write error; 4 Header invalid; 5 Software not matching; 6 Hardware not matching; 7 Device type not matching; 8 File size invalid; 9 File CRC invalid; 10 Flash CRC check invalid; 11 Flash setting error; 12 No header found; 13 Timeout.

Error code 450+: OTA file error; requires engineer analysis.

Error code 550+: 776 return value. Solution: Clean install Pimax Play.

Other error codes: Requires engineer analysis.