Pimax Support

If the headset is not in place, the image you see will also be blurry. You can turn up and down the position of the headset by adjusting the headstrap, gett...

1.Using the gear to adjust IPD (60mm-70mm)   2. Using Pitool and steam VR to adjust IPD (58mm-72mm) (1)Open Pitool and start Steam VR. (2)Through Stea...

Note: the actual pupil distance corresponding to the limit of moving P2 product lens inside is 62 mm, in order to keep the users from feeling that the lower...

Getting Started   Useful VR Utilities FpsVR on SteamVR. This simple application will allow you to measure your performance and accurately optimize it. It’...

Please make sure you have connected the headset successfully by Pitool with DP/USB cable/Power adapter. Launch USB Device Tree Viewer.exe（Green means newl...

Firstly, please make sure there is a VR Ready logo from your laptop, see the below pic. Since Pimax headsets do not support HDMI ports, in this case, it...

Question: I got my KDMAS. Compared to the original head strap that comes with the headset, the KDMAS earphone is a bit wider. So, how to set up the KDMAS ea...

Open the box and choose the screw that matches the hole diameter of the screw at the bottom of the headset.                                             ...

Could you please start Device Manager and check if there is a Guillemot STM DFU Device. If this device is showing up, please follow the solution below to de...

For windows 10: Click the Speaker icon on the right bottom of the desktop and make sure to select the device (Pimax P2NA).   Right-click the Speaker...