Pimax Headset Connectivity Troubleshooting
Error Code: 10500
Troubleshooting Steps: DisplayPort Connection
Step 1: Verify Firmware Status
• Switch the headset toggle to AIO mode.
• Check for a solid green LED and Pimax lobby display upon boot.
Step 2: Switch the headset toggle back to PCVR Mode.
Step 3: Check Headset Indicator Light
• Ensure constant blue light during boot for correct connection.
Step 4: Verify USB Connection
• Secure the USB connection between the headset and the computer.
Step 5: Verify DP Cable Connection
• Insert DP cable until you hear a "click" sound.
Step 6: Confirm Connection
• PimaxPlay client should display "connected," and the headset's indicator light should be a constant green.
Troubleshooting Steps: Unknown USB Devices
Step 1: Identify and Disable Unknown USB Device
In Device Manager, if an unknown USB device is visible, right-click and choose "Disable." Then, right-click and select "Enable" to restore connection.
Step 2: Use "Search" to locate and select the "Services" application.
Step 3: Verify "Plug and Play" Service Activation
Step 4: Enable "Plug and Play" Service
Right-click on the "Plug and Play" service, select "Properties," set the "Startup Type" to "Automatic,"
then click "Start" to activate the service.
Step 5: Verify Service Activation
Check if the "Plug and Play" service is displayed as "Running."
Step 6: Reconnect and Verify USB Device
Reconnect the USB device. In Device Manager under "Universal Serial Bus Controllers,"check if the USB device is functioning correctly.
Troubleshooting Steps: Unrecognized USB Devices
Use Usbdeview to manage and clean hidden USB devices.
Error Code: 10600 - Headset Not Recognized in PCVR Mode
Step 1: Graphics Card Driver Issue
• Update the graphics card driver.
Step 2: DP Cable Connection Issues
• Reconnect the DP cable and try a different port on the computer.
Error Code: 10936 - Failure to Initialize Headset Screen
Step 1: Unstable DP Cable Connection
• Reconnect DP cables at both ends.
Step 2: Computer System or Graphics Card Abnormalities
• Restart the computer for normal functionality.
Error Code: 10938 - Graphics Card Output Reaches Maximum Capacity
Step 1: Using Multiple Displays
• Connect only one display along with the HMD.
Step 2: High-Resolution or High-Refresh-Rate Displays
• Lower display resolution or refresh rate. Try using an HDMI cable if using a DP connection for the display.
Error Code: 30205 - Timeout in HMD Connection to Computer
Solution: Restart the service or reboot the headset.