Error Code: 10500 

Troubleshooting Steps: DisplayPort Connection

Step 1: Verify Firmware Status

      • Switch the headset toggle to AIO mode.

      • Check for a solid green LED and Pimax lobby display upon boot.


Step 2: Switch the headset toggle back to PCVR Mode.

Step 3: Check Headset Indicator Light 

      •  Ensure constant blue light during boot for correct connection.

Step 4: Verify USB Connection

    • Secure the USB connection between the headset and the computer.

Step 5: Verify DP Cable Connection

       • Insert DP cable until you hear a "click" sound.

Step 6: Confirm Connection

      • PimaxPlay client should display "connected," and the headset's indicator light should be a constant green.



Troubleshooting Steps: Unknown USB Devices


Step 1: Identify and Disable Unknown USB Device
In Device Manager, if an unknown USB device is visible, right-click and choose "Disable." Then, right-click and select "Enable" to restore connection.


Step 2: Use "Search" to locate and select the "Services" application.


Step 3: Verify "Plug and Play" Service Activation


Step 4: Enable "Plug and Play" Service
Right-click on the "Plug and Play" service, select "Properties," set the "Startup Type" to "Automatic," 

then click "Start" to activate the service.


Step 5: Verify Service Activation
Check if the "Plug and Play" service is displayed as "Running."


Step 6: Reconnect and Verify USB Device
Reconnect the USB device. In Device Manager under "Universal Serial Bus Controllers,"check if the USB device is functioning correctly.


Troubleshooting Steps: Unrecognized USB Devices

Step:
Use Usbdeview to manage and clean hidden USB devices.


Error Code: 10600 - Headset Not Recognized in PCVR Mode

Step 1: Graphics Card Driver Issue

       • Update the graphics card driver.

Step 2: DP Cable Connection Issues

      • Reconnect the DP cable and try a different port on the computer.


Error Code: 10936 - Failure to Initialize Headset Screen

Step 1: Unstable DP Cable Connection

       • Reconnect DP cables at both ends.

Step 2: Computer System or Graphics Card Abnormalities

      • Restart the computer for normal functionality.



Error Code: 10938 - GPU Output Reaches Maximum Capacity (Bandwidth Limitations)

Troubleshooting Step (a): Multiple Monitors Used
Solution:

  • Retain only one monitor: Keep only one monitor and remove the others.

  • Integrated Graphics Solution: If the PC has integrated graphics, connect one of the screens to the integrated graphics.

  • Multiple Graphics Cards Solution: If you have more than one graphics card, connect the screen and Crystal to different graphics cards.

  • Screen Switching Solution: If it's acceptable to close one screen while using Crystal, we have also verified a solution using a DP (DisplayPort) switch. You need to purchase a DP switch that takes one input and switches the DP output between the screen and the monitor.


Troubleshooting Step (b): High-Resolution, High-Refresh-Rate Monitors Used, Causing Insufficient Graphics Card Output for HMD Support
Solution:

  • Integrated Graphics Solution: If the PC has integrated graphics, connect the screen to the integrated graphics.

  • Multiple Graphics Cards Solution: If you have more than one graphics card, connect the screen and Crystal to different graphics cards.


Troubleshooting Step (c): Check Graphics Card Settings
Solution: 
Graphics Card Overclocking: Check if the graphics card is overclocked. Overclocking might cause issues with the VR headset; please cancel overclocking if applied.


Check Graphics Card Version（d）
NVIDIA graphics card: Following recent tests, it has come to our attention that certain NVIDIA graphics cards may encounter error 10938 after updating to graphics card driver version 551.23 (01/24/2024). To address this issue, we recommend users to revert to a previous version of the graphics card driver.


Error Code: 30205 - Timeout in HMD Connection to Computer

Solution: Restart the service or reboot the headset.