Pimax Support

Please click to check Crystal Light User Guide.

Download PimaxPlay: Downloads & Manuals (pimax.com)

1. How to check the error code from Pimax Play? Open Pimax Play interface, click the blue icon after "Disconnect" by mouse. 2. Error code 105...

The Lighthouse Faceplate is an optional add-on for select Pimax headsets (Crystal, Crystal Sim, and Crystal Light) that unlocks a whole new level of trackin...

The Crystal Light manually adjusts the IPD using the wheel on the upper left corner of the headset.

If you are using Crystal Light standard controllers (for inside-out tracking mode), you can follow the steps below to pair your controllers: 1, First ch...

Solution:  Check if the render quality from Pimax software was set too high or not. Check if the monitor resolution and refresh rate are too high, if yes, ...

Solution: Please try to delete the Pimax Microphone Driver, and reconnected the USB cable which in turn re-install the driver, and it would be working. Und...

Solution: Place the headset upright, open the Pimax Play, and click on the horizontal calibration

Solution:  Please try to reduce the resolution or MSAA (Multi-sample Anti-Aliasing) from game setting.