FAQ

Connection Issue Related
1. Physical connection: Please make sure you have both LCD monitor and Pimax headset connected. Pimax headset could not work without LCD monitor. Ple...
Tue, 23 Jun, 2020 at 2:37 PM
Eye Tracking Manual
1. Remove the comfort kit on the headset: How to remove and install the comfort kit 2.Install eyetracking on the headset as shown belew: 3. The ...
Sat, 23 Jan, 2021 at 4:48 PM
Hand Tracking Manual
1. Open the box and choose the screw that matches the hole diameter of the screw at the bottom of the headset.                                        ...
Mon, 24 May, 2021 at 3:08 PM
Technical Support Document
For Pimax Artisan & 5K Plus/XR/Super & 8K PLUS/X, you could find our Knowledge base and video instruction here: https://support.pimax.com/en/suppor...
Thu, 3 Jun, 2021 at 11:21 AM
How do I import MSFS 2020 purchased online from the MicroSoft store ?
--->Firstly, please install Pimax Experience. Please download it from this thread: https://community.openmr.ai/t/pimax-vr-experience-public-beta-versio...
Thu, 15 Jul, 2021 at 9:04 AM
Index Controller FAQ
LED is blue Controller is powered but not paired to your headset.Pair your controller again: Navigate to the SteamVR status window Open the menu and sel...
Wed, 24 Feb, 2021 at 3:41 PM
10936 occurs after updating
If the 10936 error occurs after updating the firmware or updating Pitool, first ask the user to change the computer. If it can be connected normally, there ...
Tue, 9 Mar, 2021 at 5:00 PM
Reset direction
If the direction in the headset is wrong,you could reset the direction by two steps. 1.choose 9-axis mode in Pitool setting. 2.Right click the Pitool ic...
Wed, 24 Feb, 2021 at 3:35 PM
Guidance on wearing position of MAS
Wed, 10 Mar, 2021 at 1:54 PM
IPD Setting
1.Using gears to adjust IPD(60mm-70mm) 2.Using Pitool and steam VR to adjust IPD(55mm-75mm) (1).Open Pitool and start steam VR. (2)Through steam VR to ...
Fri, 28 May, 2021 at 5:36 PM