FAQ

Steps for adjustment of HMD and IPD
Step A : You can turn up and down the position of the headset by adjusting the headstrap, getting the clearest image while adjusting. Besides, please fix t...
Wed, 10 Mar, 2021 at 2:23 PM
IPD: Distance between two eye pupil centers
Note: the actual pupil distance corresponding to the limit of moving P2 product lens inside is 62 mm, in order to keep the users from feeling that the lowe...
Wed, 10 Mar, 2021 at 2:26 PM
How to uninstall Guillemot STM DFU Device
Pimax STM Device DFU misrecognized as Guillemot STM DFU Device. Recently, our users reported that automatic upgrade is unsuccessful on the latest Pito...
Tue, 16 Mar, 2021 at 2:00 PM
Prevent the headset from turning on with the computer booting up
Uncheck the "Run PiTool at Windows startup",the headset won't turn on with the computer booting up.
Mon, 22 Mar, 2021 at 9:24 AM
MS Flight Sim 2020 Pimax Setup Guide
Getting Started Useful VR Utilities FpsVR on SteamVR. This simple application will allow you to measure your performance and accurately optimize it. It’...
Mon, 6 Sep, 2021 at 2:12 PM
Test if the headset support hand tracking or not?
1. Please make sure you have connected the headset successfully by Pitool with DP/USB cable/Power adapter.  2. Launch USB Device Tree Viewer.exe(Green mean...
Tue, 6 Jul, 2021 at 4:00 PM
How to use Pimax headsets with a laptop
Firstly, please make sure there is a VR Ready logo from your laptop, see the below pic. 1. Since Pimax headsets do not support HDMI ports, in this case,...
Fri, 28 May, 2021 at 5:20 PM
HMD flashes red, blue and green and can't be connected
Could you please start Device Manager and check if there is a Guillemot STM DFU Device. If this device is showing up, please follow the solution below to de...
Fri, 28 Jan, 2022 at 3:24 PM
All Steam and Oculus games show a bad refresh rate on head movement
Description: all Steam and Oculus games show a bad refresh rate on head movement when they are on top. But, if the game is in the background (by pressing th...
Fri, 21 May, 2021 at 3:17 PM
How to setup KDMAS
Question: I get my KDMAS. Compared to the original head strap that comes with the headset, the KDMAS is a bit wider. So, how to set up the KDMAS to the head...
Thu, 13 May, 2021 at 6:08 PM