8KX FAQ

8KX with DMAS speaker edition, no sound
For windows 10: Click the Speaker icon on the right bottom of the desktop and make sure to select the device (Pimax P2NA).   Right-click the Speaker...
Tue, 13 Dec, 2022 at 4:01 PM
Solution for 8KX DMAS machine disconnection or disconnection when connecting to PC
The connection failed due to insufficient bandwidth caused by not selecting 7.1 for Windows space sound effects. Therefore, 7.1 channels need to be selected...
Tue, 20 Dec, 2022 at 2:59 PM
Diagnosis and solution of Pimax headset's connection problem
1. LEDs are blinking (red, green and blue) Error Code : 10500  The headset is stuck in DFU mode, and the corresponding firmware needs to be manually con...
Wed, 4 Jan, 2023 at 10:21 AM
SteamVR Crashes solution
Feedback background: Regarding the crash of steamVR encountered by Pitool users, our software R&D team, after log analysis and multi-factor investigati...
Tue, 20 Dec, 2022 at 3:49 PM
About error code 208 for Steam VR
There is a solution for the error code 208 in Steam VR: 1. Open Steam VR Settings and choose MANAGE ADD-ONS. 2. Turn on Pimax and Gamepad Support etc....
Mon, 26 Dec, 2022 at 1:53 PM
Updating Headset Firmware(Pitool)
Note: 4K headsets are not compatible with the two techniques described in this article.   Using DFU.exe  1.Create a ticket via support system, include th...
Mon, 6 Feb, 2023 at 4:47 PM
Updating Headset Firmware(Pimax PC)
Note: 4K headsets are not compatible with the two techniques described in this article.   Using DFU.exe  1.Create a ticket via support system, include t...
Wed, 3 Jan, 2024 at 1:45 PM
Tracking Issue Related(Pimax PC)
1. How to set up base stations (VIVE 1.0): https://d2y5sgsy8bbmb8.cloudfront.net/v2/c01d5723-232b-5112-8ebe-6a140dde8e3b/ShortForm-Generic-480p-16-9-140917...
Mon, 6 Feb, 2023 at 4:56 PM
How do I import MSFS 2020 purchased online from the Microsoft store ?(Pimax PC)
If you purchased it online from Steam, you can start MSFS from Steam platform directly. If you purchased it online from Microsoft store, steps are as follo...
Mon, 6 Feb, 2023 at 4:59 PM