5K&8K FAQ
The connection failed due to insufficient bandwidth caused by not selecting 7.1 for Windows space sound effects. Therefore, 7.1 channels need to be selected...
Tue, 20 Dec, 2022 at 2:59 PM
1. LEDs are blinking (red, green and blue) Error Code : 10500 The headset is stuck in DFU mode, and the corresponding firmware needs to be manually con...
Wed, 4 Jan, 2023 at 10:21 AM
Feedback background: Regarding the crash of steamVR encountered by Pitool users, our software R&D team, after log analysis and multi-factor investigati...
Tue, 20 Dec, 2022 at 3:49 PM
There is a solution for the error code 208 in Steam VR: 1. Open Steam VR Settings and choose MANAGE ADD-ONS. 2. Turn on Pimax and Gamepad Support etc....
Mon, 26 Dec, 2022 at 1:53 PM
Note: 4K headsets are not compatible with the two techniques described in this article. Using DFU.exe 1.Create a ticket via support system, include th...
Mon, 6 Feb, 2023 at 4:47 PM
Note: 4K headsets are not compatible with the two techniques described in this article. Using DFU.exe 1.Create a ticket via support system, include t...
Wed, 3 Jan, 2024 at 1:45 PM
1. How to set up base stations (VIVE 1.0): https://d2y5sgsy8bbmb8.cloudfront.net/v2/c01d5723-232b-5112-8ebe-6a140dde8e3b/ShortForm-Generic-480p-16-9-140917...
Mon, 6 Feb, 2023 at 4:56 PM
Export logs After you have reproduced the issue, please save the logs for us to check what kind of the issue you have met as below: Click "Device se...
Thu, 27 Mar, 2025 at 10:48 AM