Pimax Support

Please refer to the following video to set up your Crystal Super.

What you need: Crystal Super headset Screwdriver DMAS (Left & Right) Overview Peel Off the Foam Cover: Peel off the foam covering the e...

What you need: Crystal Super headset Screwdriver Screws x6 (in the box) Comfort Top Strap Overview Peel off the foam cover: Peel off the...

Regarding the grip button mapping issue you encountered, this is typically a software configuration problem that can be resolved through calibration or re...

Standard Procedure for Replacing the Optical Engine in the Crystal Super: Remove the facial cover from the Crystal Super headset. Disconnect the DP ca...

Issue Description: When launching the Pimax Play client, the main interface fails to load properly, appearing as a gray screen. All buttons and icon...

Core Troubleshooting Direction: Free Up System Bandwidth and Reduce Load First, try temporarily lowering the refresh rate and resolution of your prima...

Pimax Headset Tracking Mode is Abnormal (e.g., 6DoF Changes to 3DoF, or 3‑axis tracking becomes 2‑axis) Applies to: Pimax Crystal Super, Pimax Crystal...

If you'd like to check the compatibility of a specific game with Pimax headsets, along with recommended settings, you can refer to a detailed spreadshe...

If you are using an AMD graphics card: The AMD GPU platform currently does not support "Smart Smoothing" or " DFR" features. Therefor...