Pimax Support

Correct Measurement Method: Download an FOV test tool (e.g., testHMD). First, know your own IPD and select the correct IPD value in Pimax Play. Wear the...

Step 1: Ensure Connection to the Dedicated GPU The Type-C, Thunderbolt, or MiniDP ports on a laptop may be driven by either the integrated graphics or...

Issue Description When using your Pimax VR device, no sound is heard through the headphones or speakers. Possible Causes Audio settings may have been ...

The Pimax Crystal Super is a pure PCVR headset and does not contain a built-in battery. At a minimum, it requires power delivery via a cable. Therefore, it...

Yes.

The standard DP cable length is 5 meters. It is not compatible with the 6‑meter fiber optic cable. We are currently evaluating longer data cables to bette...

The Crystal Super uses standard DP 1.4a and USB 3.0 connectors for its cables. In theory, high-quality DP 1.4a (or higher) extension cables and USB 3.0 (or...

We do not recommend using third-party power adapters. Any compatibility issues or risk of damage to the device caused by using a non‑official power supply ...

We do not recommend using a third-party power extension cable. Any compatibility issues or risk of damage to the device caused by using such an accessory m...

If you see this page after connecting your headset, please don't panic. This issue is typically related to unstable data transmission or connection pro...