8KX FAQ

System Requirements for Pimax HMDs
System Requirements for Pimax HMDs Product 8KX DMAS 8KX KDMAS 8K X 8K PLUS 5K Super 5K PLUS Computer operating system Windows10 ...
Thu, 8 Dec, 2022 at 2:33 PM
Troubleshooting (Error Code) And Solutions
Question: Fault detection 10500 l The LED light is off, check if the HMD power adapter is plugged in. If yes, please ensure the power adaptor is connecte...
Thu, 8 Dec, 2022 at 2:53 PM
Pitool Operation Manual
    Headset diagram 1  Preliminary preparation work     1.1 Pitool installation guide     1.2 Base station installation guide 2  Pitool Connection instruc...
Thu, 8 Dec, 2022 at 3:03 PM
Failure Upgrade (blinking led)
This article will help solve a failed firmware update (blinking led), where the Pimax STM Device DFU tool is recognized as Guillemot STM DFU Device instead....
Thu, 8 Dec, 2022 at 3:11 PM
Tracking Related
Question: How to use the HMD without a base station?  If you do not have a base station used for positioning, please uncheck the Lighthouse Positioning sol...
Thu, 8 Dec, 2022 at 3:50 PM
Tracking Issue Related
1. How to set up base stations (VIVE 1.0): https://d2y5sgsy8bbmb8.cloudfront.net/v2/c01d5723-232b-5112-8ebe-6a140dde8e3b/ShortForm-Generic-480p-16-9-140917...
Thu, 8 Dec, 2022 at 3:54 PM
Connection Issue Related
1. PHYSICAL CONNECTION Please make sure you have both LCD monitor and Pimax headset connected. Pimax headset could not work without LCD monitor. Please m...
Thu, 8 Dec, 2022 at 4:02 PM
How do I import MSFS 2020 purchased online from the Microsoft store ?(Pitool)
If you purchased it online from Steam, you can start MSFS from Steam platform directly. If you purchased it online from Microsoft store, steps are as follo...
Mon, 6 Feb, 2023 at 4:58 PM
Index Controller FAQ
LED is blue Controller is powered but not paired with your headset. Pair your controller again: Navigate to the SteamVR status window Open the menu and...
Thu, 8 Dec, 2022 at 4:10 PM
10936 occurs after updating
If the 10936 error occurs after updating the firmware or updating Pitool, first ask the user to change the computer. If it can be connected normally, there ...
Wed, 4 Jan, 2023 at 10:00 AM