Pimax Support

A: Please check the following steps one by one: Check device connections: Make sure the cable connecting the VR device to the PC is properly plugged in....

A: First identify how the crash presents itself, then follow the corresponding steps. Types of symptoms Game closes, headset stays connected: The game ...

A: It is recommended to first compare the game image on the computer monitor with the game image in the headset. Important judgment: If the image on the c...

A: This phenomenon includes two cases: no sound in both ears, and no sound in one ear. Please troubleshoot in the following steps: Audio settings check:...

A: Please follow these steps: Confirm the setting status: Check that the "Default Audio Device" option in Pimax Play is unchecked, confirming ...

A: This symptom means the system or an application cannot capture audio from the headset microphone, for example no waveform when recording, no input in vo...

A: This issue manifests as unwanted noise such as background noise or electrical hum in the microphone audio input, affecting the quality of in-game calls,...

A: Common causes include insufficient battery power, conflicting pairing records, inconsistent firmware versions, the controller's infrared lights not ...

A: This issue applies to scenarios where it has been confirmed that the Lighthouse base stations are working properly and that other controllers such as th...

A: This issue is usually related to SteamVR controller bindings or OpenXR Runtime settings. Please troubleshoot in the following steps: Confirm pairing ...