Pimax Support

A: Please troubleshoot as follows: Check controller button condition: Confirm whether each button works normally. When pressing the buttons, check for p...

A: This issue applies to scenarios where Valve Index controllers are used with a Pimax Dream Air headset in the Pimax OpenXR runtime mode. Symptom descrip...

A: This applies especially to Pimax Crystal Super controllers whose Grip (side-grip) button or B button is physically stuck, does not spring back, or does ...

A: Symptoms include: after connecting the controller to a charging device, it does not charge properly, there is no charging indicator feedback, and the ba...

A: Symptoms include: after updating the PC's GPU driver (such as an NVIDIA driver), a previously working Dream Air suddenly exhibits the following: ...

A: Symptoms include: in a dual-GPU configuration (9070XT primary, 7900XTX secondary), the monitor is connected to the primary GPU, the game is assigned to ...

A: Symptoms: During normal use of the Pimax headset, the virtual scene view moves or shifts irregularly on its own and cannot stay centered and stable (Eng...

A: This issue typically occurs when using an e-racing labs 6DOF motion platform (with Simhub motion compensation). The headset's built-in SLAM tracking...

A: Symptoms: When using the Dream Air, the game image or the client overlay window appears noticeably tilted. Common descriptions include "the image i...

A: Please export logs using one of the three methods below, and note the time the issue occurred. If you have already uploaded logs, you can ignore these i...