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Knowledge base
Setup Your Pimax HMD
Crystal Light FAQ
16
Crystal Light User Guide
How to setup your Crystal Light
Trouble shooting
Lighthouse Faceplate User Guide
How to Adjust the IPD of the Crystal Light?
See all 16 articles
Crystal FAQ
28
How to setup your Crystal
Crystal Quick Guide
The Crystal Lighthouse Faceplate quick guide
Pimax Headset Connectivity Troubleshooting
Crystal Eye-Tracking Troubleshooting Steps
See all 28 articles
Portal FAQ
10
Pimax Portal Quick Guide
Button mapping on the Pimax Portal
4K screen in your hands: Cloud gaming with the Pimax Portal (Xbox)
How to eject the TF card tray
Can Portal play Black Myth: Wukong?
See all 10 articles
5K&8K FAQ
27
System Requirements for Pimax HMDs
Troubleshooting (Error Code) And Solutions
Pitool Operation Manual
Failure Upgrade (blinking led)
Tracking Related
See all 27 articles
Contact Us
Submit a Ticket
1
Submit a Ticket
Call Center
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Your Pimax account
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Orders and refunds
My account
1
I have paid for the order,but can't see orders in my account
refund
0
Shipment and New Arrival
Shipping FAQs
3
Sword Controller Notifications
FedEx need 5106 form?
Customs Duties and VAT Advisory
New Arrival
4
Pimax Launches 5K Super with Refresh Rate Reaching 180Hz —Now in Stock!
Eye Tracking Module
When will the Artisan restock?
The thin foam (11mm) for comfort kit has been available now!
Gifts and coupons
Gifts
1
How to redeem the Half-Life:Alyx into your Steam library.
Coupons
2
eye-tracking code for backer
100$ downgrade coupon for backer
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